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Find numbers below for general customer services.
Find branch staff phone numbers and location details
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| 7 am - 11 pm, 7 days a week |
0800 400 600 |
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| Overseas (International toll charges apply) |
64-9-912 8000 |
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| Email: customer_support@westpac.co.nz |
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| For registered phone banking users |
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| 24 hours a day, 7 days a week |
0800 172 172 |
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| Overseas (International toll charges apply) |
64-4-915 6666 |
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Cell phone (Normal cellular charges apply)
Upper North Island
Lower North Island
South Island |
0-9-915 6666
0-4-915 6666
0-3-962 6666 |
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| For lost or stolen cards and general card enquiries |
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| 24 hours a day, 7 days a week |
0800 888 111 |
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| Overseas (call collect) |
64-9-914 8026 |
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| To join hotpoints or for general enquiries |
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| 24 hours a day, 7 days a week |
0800 888 111 |
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| To check or redeem your hotpoints |
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| Monday to Friday, 8.30am - 5pm |
0800 861 862 |
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| Overseas (International toll charges apply) |
64-9-524 1190 |
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| For Choices home loan enquiries and sales |
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| Monday to Friday, 8am - 8.30pm |
0800 177 277 |
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| Saturday 9am - 3pm |
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| Enquiries on existing policies |
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| Home, Contents, Vehicle, Boat |
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| Monday to Friday, 7.30am to 7.30pm |
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| Saturday 8.30am to 5pm |
0800 809 378 |
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| Overseas (International toll charges apply) |
+ 64 9 308 1101 |
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| Life, Loan, Income, Bill Protection, Card Repayment Cover |
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| Monday to Friday, 8am to 5.30pm |
0800 738 641 |
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| Overseas (International toll charges apply) |
+ 64 3 372 4855 |
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| Travel Insurance |
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| Monday to Friday, 8am to 5.30pm |
0800 803 805 |
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| Overseas (call collect) |
+ 64 9 969 5550 |
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| To call and make a claim, visit our claims contact page. |
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| To call and get a quote or information on applications, visit our quote information page. |
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| For merchant and business eftpos support |
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| 24 hours a day, 7 days a week |
0800 888 066 |
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| To talk business finance |
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| Monday to Friday, 8.00am-6.00pm |
0800 177 188 |
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| To talk agribusiness finance |
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| Monday to Friday, 8.30am-5.00pm |
0800 177 155 |
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| Chris Mirams - Media Relations Manager |
09 336 9666
027 237 1453 |
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