How we help keep you safe online

We’re committed to protecting you from online fraud while preserving the ease and convenience of our online banking services.

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Staying safe online

Staying safe online icon More info on how to stay safe online
  > how to keep yourself safe online
  > FREE online safety guide
  > email and txt alerts
  > report a phishing scam
  > Online Guardian Challenge Service

Contact us

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  > Westpac branches
  > phone 0800 400 600
(7am to 11pm,
7 days a week)

Westpac Online Guardian
The Westpac Online Guardian fraud detection system
is used by the Online Banking fraud team  
helps detect and stop fraudulent online transactions  
Westpac Online Guardian
continually monitors Online Banking for unusual activity  
identifies suspicious transactions  
passes details of suspicious transactions to the Online Banking fraud team for further analysis and customer confirmation if necessary  
To further safeguard your Online Banking and improve our online services to you, we’ve implemented the Online Guardian Challenge Service.  
> Find out more about the Online Guardian Challenge Service.
Our Online Banking fraud team
If you get a phone call from a member of our Online Banking fraud team it's because
they’re analysing transactions that may look suspicious  
they need confirmation transactions on your accounts have been made or authorised by you  
Our Online Banking fraud team will never ask you for confirmation of your security details or password. These should not be disclosed to anyone.
Secure connection between Westpac and the Internet
All Internet banking transactions are managed via a secure server.  
This is separate to the Webserver that hosts our Internet site - and it adds another layer of security for your transaction peace of mind.  
Secure connection between Westpac and the Internet.  
We’ve also built a secure connection between Westpac systems and the Internet. This connection  
is protected by a firewall  
manages all the information going between us and the Internet  
works to prevent entry by anyone without proper authority, such as hackers  


> Regular reporting

> You’re protected via encryption

> How to tell your information is encrypted

> Automatic Online banking logout

> Using cookies

> Session cookies

> Persistent cookies

> Security email and txt alerts
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