calling from overseas? Phone +64 9 912 8000 (international toll charges apply)
We’re committed to helping to protect your privacy and security while ensuring our Txt banking services are easy and convenient to use.
Therefore, it’s good to know we’ve taken the following measures to help make it as secure as possible:
It is an ‘opt-in’ service – you need to register your mobile phone number and we need to prove that it is in your possession before we will set it up.
Balance and transfer requests are only accepted from registered Txt banking customers and only from their registered mobile number.
You can only register one mobile number and the same mobile number cannot be registered to another customer.
Transfers are one way only – from your savings or back-up account to your main account and the balances of these two accounts only can be sent via txt.
Balances are only sent to your registered mobile number and only the product name and suffix are shown in the txt messages sent by Westpac - we will never include your full account number.
You have to set up the transfer details when you register and this set up can only be changed within Online Banking or by contacting Westpac.
You can't transfer money to an account you don't own, or pay a third party.
We recommend that you delete the txt messages after you have read them.
