Txt banking FAQs – Registration

Answers to some common questions asked about Txt Banking.   Register for Txt banking
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How do I register for Txt Banking?
Follow the steps below to register for Txt banking using Online Banking:
Step 1
Login to Online Banking
Step 2
From your Online Banking welcome screen, select ‘Banking on your mobile’ from the left hand menu.
Step 3
Follow the step-by-step instructions on screen to nominate which accounts you want to use for your txt balance enquiries and transfers and enter your mobile number.
Step 4
We’ll send an activation code to your mobile phone which you need to enter into Online Banking to prove that it is your mobile number.
If you aren’t registered for Online Banking you can still register for Txt banking
	by calling 0800 400 600 (7am – 11pm, 7 days a week)
	visiting your local Westpac branch
Can I register more than one mobile for txt balance enquiries?
No. Only one mobile number can be registered for all Banking on your mobile services.
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I use Phone Banking already — will registering for Txt banking affect this?
The account you choose as your main account for txt balances and to transfer money will become the account balance that is usually automatically read out (your Fast Balance) when you call Phone Banking.
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Once I’m registered, can I use Txt banking from any mobile phone?
No. You can only get account balances and transfer money by txt with the mobile number you registered for Banking on your mobile.
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How do I cancel my registration for Txt banking?
To cancel your Txt banking registration using Online Banking:
	login to Online Banking
	select ‘Banking on your mobile’ from the left hand menu
	select ‘Cancel Txt banking’ and follow the on-screen instructions and your mobile will immediately be unsubscribed from Txt banking. Other Banking on your mobile services will remain the same.
Note: You’ll still be able to use Online Banking
If you are registered for Txt banking, but not an Online Banking customer you can cancel your Txt banking registration by:
	calling 0800 400 600 (7am – 11pm, 7 days a week)
	visiting your local Westpac branch
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How do I change the mobile number registered for Txt banking?
To update your Txt banking registration details with a new mobile number
	login to Online Banking
	select the ‘Banking on your mobile’ option from the left hand menu
	select ‘Amend mobile number’ and enter your new mobile number
	follow the screen instructions to update and confirm your new details
	We’ll send an activation code to your mobile phone which you need to enter into Online Banking to prove that it is your mobile number.
If you are registered for Txt banking, but not an Online Banking customer you can change the mobile number registered for Txt banking by:
	calling 0800 400 600 (7am – 11pm, 7 days a week)
	visiting your local Westpac branch
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Can I change the account nominated for txt balance enquiries?
Yes. To change your account nominated for Txt Banking balance enquiries and money transfers
	login to Online Banking
	choose the ‘Banking on your mobile’ option from the left hand menu
	select ‘Amend Txt banking’ and follow the on-screen prompts to update your nominated account details.
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