Making an insurance claim

Contact us in regards to a claim on your insurance policy.

More info on our insurance range

Click here for claim information relating to the Christchurch Earthquake
Life insurance, loan insurance, and income/expenses insurance claims
For claims on
  • life insurance (Term Cover)
  • expenses/bill insurance (Westpac Bill Protection)
  • home loan insurance (Flexicover)
  • income protection insurance (Disability Income Cover)
  • personal loan insurance (Westpac Loan Cover)
  • card repayment insurance. (Card Repayment Cover)
8am to 5pm, Monday to Friday   0800 738 641
If calling from overseas:   +64 3 372 4855
Home, full contents, renters’ contents, vehicle or boat insurance claims
For claims on
  • home insurance
  • full contents insurance
  • renters’ contents insurance
  • vehicle insurance
  • boat insurance.
If you suspect burglary, theft, or malicious damage you should notify the police immediately.
24 hours, 7 days   0800 309 378
If calling from overseas:   +64 9 308 1101
Crisis at home requiring immediate attention
Problems at home such as leaking water, may need to be attended to immediately to prevent further damage. Keep a record of repairs made and any receipts for costs incurred.
24 hours, 7 days   0800 309 378
Vehicle accidents
If you are involved in a vehicle accident
  • call the police if the accident is serious or there is a dispute
  • you may need to get your vehicle towed to a safe place; don’t authorise repairs to your damaged vehicle
  • don't admit you were at fault to anyone
24 hours, 7 days   0800 309 378
Travel insurance claims
Contact Travel Line 24 hours a day in any emergency
Travel Line provides assistance with
  • medical arrangements
  • emergency travel assistance
  • lost luggage
  • lost credit cards
  • lost travellers’ cheques.
24 hours, 7 days   0800 803 805
If calling from overseas:   +64 9 969 5550 (transfer the charge by calling the local operator)
The information on this page is presented subject to our legal page and any other terms and conditions that Westpac may impose from time to time. It is subject to change without notification.
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