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Answers to some common questions asked about Txt Banking in general. |
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More Txt Banking FAQs
Contact us
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email |
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Westpac branches |
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phone 0800 400 600
(7am to 11pm,
7 days a week) |
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calling from overseas?
Phone +64 9 912 8000
(international toll charges apply) |
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| It’s free to register for Txt Banking and there’s no monthly fee. |
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Txt banking charges are as follows: |
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You'll get 10 free txts from Westpac each month. You can use these free txts for txt alerts and Txt banking balances and transfer confirmations |
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Additional txts costs 25c each to receive* |
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As with regular txt messages, your mobile phone company will charge you for each txt you send to Westpac, for example, when you request your account balance or a money transfer. Please contact your provider for details of their fees and charges. |
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| > more about txt alerts |
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| Each txt balance enquiry will show on your statement as ‘Txt banking balance’ and each txt transfer will show as ‘Txt banking Funds Trf’, with the 25c fee alongside –except the first 10 free txts, which will show as $0. |
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| Note: Txt alerts will show on your statement as ‘Westpac Alert Txt Alert’. |
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| You can make an unlimited number of txt balance enquiries or transfer requests in any day. |
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| Free txts don’t accrue from month to month. They must be used by the last day of the month or they will expire |
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| You can register two Westpac transaction or savings accounts (credit cards are excluded) to receive account balances and transfer money from your savings or back-up account to your main account by txt. |
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| No. The txt balance service is only available within New Zealand. |
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| There is no minimum age restriction for Txt banking, however, age restrictions may apply at an account level. Please refer to any specific account operating restrictions that apply to your Westpac account. |
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| Once sent, Txt banking balance enquiries or transfer requests can’t be cancelled or reversed. |
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| Remember you can always login to Online Banking or contact us to transfer the money back if you want to. |
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| The ‘money available’ amount for your nominated Txt banking account(s) |
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is the amount of money you could spend right now |
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includes any money you may have available in an overdraft facility |
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doesn’t include the uncleared funds portion of any cheques or automatic payments deposited to your account in the past few days. |
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| You’ll need to update your Banking on your mobile registration details with your new mobile number |
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login to Online Banking |
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select the ‘Banking on your mobile’ option from the left hand menu |
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select ‘Amend mobile number’ and enter your new mobile number |
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follow the screen instructions to update and confirm your new details |
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we’ll send an activation code to your mobile phone which you need to enter into Online Banking to prove that it is your mobile number |
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| If you are registered for Txt banking, but not an Online Banking customer you can update your mobile number by: |
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calling 0800 400 600 (7am – 11pm, 7 days a week) |
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visiting your local Westpac branch |
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| To change your account nominated for Txt banking balance enquiries and money transfers |
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login to Online Banking |
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choose the ‘Banking on your mobile’ option from the left hand menu |
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select ‘Amend Txt banking’ and follow the on-screen prompts to update your nominated account details. |
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| If you are registered for Txt banking, but not an Online Banking customer you can change the account nominated for balance enquiries by: |
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calling 0800 400 600 (7am – 11pm, 7 days a week) |
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visiting your local Westpac branch |
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| If the mobile you have registered for Txt banking is lost or stolen |
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report the loss of your mobile to your mobile network provider—they can block/suspend your phone from unauthorised use |
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you can also cancel your Txt banking registration in Online Banking and re-register at no cost once you have your mobile back. |
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| > how to cancel your Txt banking registration |
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| Note: You can currently only get account balances and transfer money between two of your Westpac accounts by txt with Txt banking. If anyone finds your mobile, they can’t withdraw money from your nominated account using this service. |
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| No. You don’t need to enter a password to get your account balances or transfer money by txt. |
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| We’re committed to helping to protect your privacy and security while ensuring our Txt banking services are easy and convenient to use. |
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| > more about Txt banking security and privacy |
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| *These charges will be paid from your main Westpac bank account. |
