Changes to authorisers, administrators and accounts need to be requested using the making changes form, other changes can be made by administrators in Business Online.
from overseas phone +64 4 499 0410 (international toll charges will apply)
Who can make changes to Business Online
Account owner(s) e.g. director, partner or officer needs to request the following changes using the "making changes to Business Online form"
add or remove an account for Business Online access
add or remove nominated administrators or authorisers
upgrade/downgrade exisiting user access
change the administration rule from single to dual/dual to single
change authorisation rule for payments and transfers
change the billing account for Business Online
Administrators can make the following changes in Business Online banking
issue/reset passwords
creating new creator/viewer users
assigning access rights and transaction limits
editing users details and access
deleting users who have left the company
If you have dual administration it requires a second administrator to authorise these changes.
NOTE: Administrators are automatically authorises as well.
Making changes to Business Online
Download and complete the 'making changes to Business Online' form to add/remove accounts, administrators /authorisers, change your administration/authorisation rule or your nominated billing account.
account owner(s) e.g. director, partner or officer for your business must sign the form
identify any newly nominated administrators/authorisers either by them being account signatories or providing a copy of their photo ID.
You can either return the form to a branch or fax it to the Business Online Helpdesk on 04 918 0299
The information on this page is presented subject to our legal page and any other terms and conditions that Westpac may impose from time to time. It is subject to change without notification.
